Refund Policy

1. Scope of this Policy

This policy applies to payments made directly to Empower Growth Partners LLP for our AI and automation services, CRM solutions, AI voice calling, recorded audio calling, Google RCS bulk messaging, AI graphics and video creation, digital marketing, advertising management, customer-experience solutions, AI consulting, training and other professional services.

If a signed proposal, quotation, order form or service agreement contains specific refund or cancellation terms, those terms will apply to that engagement to the extent permitted by law.

2. Our Refund Rule

By making payment, the client confirms acceptance of this Refund Policy and understands that refund eligibility ends when work begins.

3. If Work Has Not Started

If you request cancellation before any work has started, you may request a refund of the amount paid to Empower Growth Partners LLP for that service.

The request must be submitted promptly in writing. We will verify that work has not started before approving the refund. A refund is not automatic until this verification is complete.

4. Once Work Has Started — No Refund

Once work has started, no refund will be provided. This applies even if the client later changes their mind, changes business plans or requirements, pauses or cancels the project, decides not to use the completed work, or does not achieve an expected commercial or marketing result.

No full or partial refund will be due for work that has already commenced, subject only to any mandatory rights or remedies that cannot legally be excluded.

5. When Work Is Considered Started

Work will be considered started when Empower Growth Partners LLP or its assigned team begins any activity connected with delivering the purchased service. Depending on the engagement, this may include:

• project planning, research, strategy or consultation;
• onboarding, account review, setup or configuration;
• CRM, AI, automation, API, voice-calling or messaging setup;
• campaign planning, advertising setup, audience research or optimisation;
• content, graphics, video, scripts, workflows or other deliverable preparation;
• technical development, integration, testing or implementation;
• allocation of team resources or commencement of a scheduled consulting or training engagement.

The work does not need to be completed or delivered for it to be considered started.

6. Third-Party Charges and Costs

Any third-party charges already paid, purchased, consumed or committed on the client's behalf are not refundable by Empower Growth Partners LLP. These may include advertising spend, software or platform fees, API usage, telecom or calling charges, messaging credits, hosting, licences and other external costs.

Where work has not started and a refund is otherwise approved, any non-recoverable third-party amount already incurred may be excluded from the refundable amount where permitted by law.

7. How to Request Cancellation and Refund

To request cancellation before work starts, email info@empowergrowthpartners.com as soon as possible. Include your name or business name, invoice or order reference, service purchased, payment details and your cancellation request.

We will check the status of the engagement. If work has already started, the request will not qualify for a refund under this policy.

8. Processing an Approved Refund

If we confirm that work had not started and approve the refund, we will initiate the refund through the original payment method where reasonably possible. The time taken for the amount to appear in your account may depend on your bank, card issuer, payment gateway or payment provider.

9. Applicable Law

Nothing in this Refund Policy is intended to remove or restrict any right or remedy that cannot lawfully be excluded or limited under applicable law. Where mandatory law provides a right that conflicts with this policy, the mandatory legal requirement will apply.

10. Changes to this Refund Policy

Empower Growth Partners LLP may update this Refund Policy from time to time to reflect changes in our services, business practices or legal requirements. The current version will be published on our website.