Cancellation Policy

1. Overview

Empower Growth Partners LLP provides AI and automation services, CRM solutions, AI voice calling, digital marketing, consulting, training, and related technology and business services. This policy applies to cancellations requested for any service, package, project, campaign, subscription, engagement, or order placed with us.

2. Cancellation Before Work Starts

If you request cancellation before any work has started, we may cancel the order or project after verifying its status. Where eligible, any refund will be handled strictly in accordance with our Refund Policy.

A cancellation request is not considered complete until it has been received and acknowledged by Empower Growth Partners LLP.

3. Cancellation After Work Starts

Once work has started, the client may request that we stop or discontinue further work. However, such a request does not create any right to a refund for amounts already paid.

If the engagement includes future unpaid milestones, recurring periods, or additional optional work, we may stop those future services subject to any contractual commitments, notice periods, or third-party obligations already incurred.

4. What Counts as “Work Started”

Work will be considered started as soon as Empower Growth Partners LLP, its employees, contractors, partners, or authorized service providers begin any activity connected with the order. This may include, without limitation:

• project planning, strategy, consultation, research, discovery, or requirement analysis;
• account setup, onboarding, configuration, CRM setup, integration, or technical implementation;
• AI workflow, automation, bot, voice calling, prompt, campaign, or system configuration;
• design, creative, copywriting, content, graphics, video, or other production work;
• advertising account setup, campaign preparation, targeting, tracking, or media planning;
• purchasing, reserving, activating, or committing to any software, API, platform, phone number, media, hosting, messaging, or third-party resource for the client;
• training preparation, consulting preparation, scheduling of dedicated resources, or delivery of any part of the service.

5. Recurring or Ongoing Services

For monthly, recurring, retainer, managed, maintenance, marketing, support, subscription, or other ongoing services, a cancellation request will normally apply only to future service periods that have not yet begun, subject to the applicable proposal, agreement, invoice, or committed billing cycle.

Any service period that has already started is treated as work started and is therefore non-refundable.

6. Third-Party Costs and Commitments

Some services may involve third-party platforms, advertising spend, telecom or messaging services, APIs, software licenses, hosting, subscriptions, domains, data, media purchases, or other external costs. Once such costs have been incurred or committed, they cannot be cancelled or refunded by us unless the relevant third party itself provides a refund.

7. How to Request Cancellation

To request cancellation, contact us as soon as possible and provide sufficient information to identify the order or project, including your name or business name, contact details, invoice or order reference where available, and the service you wish to cancel.

We may require verification before processing the request. The effective cancellation status will depend on whether work had already started at the time the request was received and verified.

8. Effect of Cancellation

Where a cancellation is accepted, we may stop future work, disable or close project-specific resources where appropriate, and issue any final account statement required. Cancellation does not remove payment obligations for work already started, services already delivered, committed project costs, or third-party expenses.

Any refund eligibility following a cancellation is governed exclusively by our Refund Policy.

9. Our Right to Cancel or Suspend Services

We may suspend or cancel a service or project where reasonably necessary, including for non-payment, unlawful or abusive use, violation of agreed terms, failure to provide required information or approvals, security or compliance concerns, misuse of third-party platforms, or circumstances that make continued performance impractical or unlawful.

Where we cancel a service, the financial treatment of any amounts paid or payable will depend on the reason for cancellation, work already performed, costs incurred, and the applicable agreement and law.